Your team, with more behind it.
Complete Co-Managed adds capacity, technical depth and proactive management without displacing the people who already know your organisation.
Shared responsibility, clearly defined.
Internal IT teams often carry a wide range of responsibilities with limited time for escalations, projects, monitoring and documentation. Co-Managed IT gives them practical support in the areas where extra capability makes the biggest difference.
We agree who owns what at the beginning. Your team keeps the responsibilities that make sense internally, while MaxIT supplies the tools, people, escalation pathways and processes needed around them.
BUSINESS OUTCOMES
More depth
Senior escalation and specialist input are available without adding every capability internally.
More capacity
Agreed service-board coverage and project support help the internal team manage peaks and leave.
Better visibility
Shared documentation, monitoring, reporting and planning create one view of the environment.
What this can include.
The exact scope is agreed around your environment, priorities and responsibilities.
- An agreed responsibility and escalation matrix
- Service desk or escalation support by agreement
- 24/7 monitoring and patching of agreed systems
- Cyber security and Microsoft 365 management options
- Project delivery and specialist technical input
- Additional capacity and leave coverage by agreement
- Shared documentation, reporting and reviews
- Joint technology and improvement planning
Co-Managed IT may be right when
- You have an internal IT manager or small technical team
- Complex work or escalations depend too heavily on one person
- Projects are competing with day-to-day support
- You want external capability without losing internal ownership
Strengthen the team you already have.
We can map your current responsibilities and show where MaxIT could add useful capacity, tools or technical depth.